TERMS OF USE
PLEASE READ THESE TERMS OF USE CAREFULLY
BY TICKING THE “AGREE TO TERMS” BOX ON REGISTERING TO USE THE SERVICE YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.
WHO WE ARE AND WHAT THIS AGREEMENT DOES
We “Ping Services Limited” license you to use:
Alma Aldgate Resident App, or Web Platform at https://alma-aldgate-app.co.uk , the data supplied with the software, and any updates or supplements to it.
Any related online documentation we provide (Documentation).
The service you connect to via the App and the content we provide to you through it (Service).
as permitted in these terms.
YOUR PRIVACY
Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our fair processing notice below and it is important that you read that information.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
TERMS OF APP STORE OR GOOGLE PLAY ALSO APPLY
The ways in which you can use the App and Documentation may also be controlled by the Apple App Store’s and/or Google Play’s rules and policies. Those rules and policies will apply instead of these terms where there are differences between the two. Their rules and policies can be found here: https://policies.google.com/privacy.
HOSTING PROVIDERS
The App and Service are hosted by Digital Ocean and Amazon AWS (back up). The ways in which you can use the App and Service are also controlled by their terms of service, which will apply instead of these terms where there are differences between the two. Their terms of service can be found here:
SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the App or the Service or have any problems using them please email us at [email protected].
Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at [email protected] or call them on 0203 3688454.
How we will communicate with you. If we have to contact you, we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.
HOW YOU MAY USE THE APP
In return for your agreeing to comply with these terms you may:
download a copy of the App onto one or more of your mobile or handheld devices and view, use and display the App and the Service on such devices for your personal purposes only.
use any Documentation we provide to support your permitted use of the App and the Service.
receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.
You must not allow anyone else to use the App. You must not share the App with any other person, nor allow any other person to use it.
YOU MUST BE 18 TO ACCEPT THESE TERMS AND USE THE APP
You must be 18 or over to accept these terms and use the App.
YOU MUST KEEP YOUR PASSWORD CONFIDENTIAL
If you are accepted to use the Service, you will receive a temporary password which will allow you access to the App and to your account. You can change your password in your account and manage your personal profile. You must keep your password confidential and you must not share or disclose it to anyone else. If you suspect your password has been compromised, you should change it as soon as possible, and let us know.
YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE
We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell, transfer or dispose of any device on which the App is installed, you must remove the App from it.
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of a change when you next start the App. If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.
UPDATE TO THE APP AND CHANGES TO THE SERVICE
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Service.
IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING
If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. You must only download the App onto a phone or other device that you personally control and use, even if it is not owned by you.
WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products/services and to provide any Services to you.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES OR SERVICES YOU LINK TO
The App or any Service may contain links to, or permit communication with, other independent websites or providers of services or products which are not provided by us. Such independent sites or providers are not under our control, and we are not responsible for and have not checked and approved their content, services, products or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites or providers of products or services, including whether to buy any products or services offered by them. By including links or permitting communication through the App to third parties, we do not recommend or endorse their products or services. We will not be liable for any loss or damage that may arise from your use of them.
LICENCE RESTRICTIONS
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent permitted by law;
not access all or any part of the App or Services in order to build a product or service which competes with the App or Services;
not use the App or Services to provide services to third parties, except as expressly permitted by us; or
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
ACCEPTABLE USE RESTRICTIONS
You must:
not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, viruses, malware or harmful data, into the App, any Service or any operating system or by doing anything which may prevent, impair or otherwise adversely affect the operation of the App, Service or any operating system;
not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
not transmit any material or use the App or Service in any way which may be threatening, menacing, harassing, blasphemous, or liable to incite racial hatred or discriminate in any way;
not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and our licensors and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or for any other commercial or business losses.
Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
The App and Service is a free service offered to residents of the Site, and others that we personally invite. The App and Service are provided on an ‘as-is’ basis. We do not represent, guarantee or warrant that the App and Service will be uninterrupted or error free.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services meet your requirements.
Please use up to date anti-virus software: We recommend that you use up to date anti-virus software on any device used to access the App and Service. We do not warrant, represent or guarantee that the App or Service will be free of viruses or other malware.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control, we will not be liable for delays caused by the event.
WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms. If what you have done can be put right, we may give you a reasonable opportunity to do so but we are not obliged to do so.
Your rights to use this App will also end if you are no longer a resident of the Site, or if you have been otherwise personally invited by us and we withdraw our invitation.
If we end your rights to use the App and Services:
You must stop all activities authorised by these terms, including your use of the App and any Services.
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the Services.
We will disable your password so that you cannot access the App and Service.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
YOU MAY NOT TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may not transfer your rights or your obligations under these terms to another person.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
FAIR PROCESSING NOTICE – Native Residential Ltd
This Fair Processing Notice explains how Native Residential Limited and Ping-Services Limited (‘we’ or ‘us’) will store and use personal data that is collected from you when you use the Alma Aldgate Resident App (‘the App’), the data supplied with the software and App, and any updates or supplements to it.
Native Residential Limited is the ‘controller’ and Ping-Services Limited the ‘processor’ of personal data collected through the App for the purposes of applicable data protection laws.
You can manage your information through the settings, and are able to edit or delete any posts you make within the App by selecting the three dots that appear to the right of the post. Information on how to exercise your data subject rights is included at the end of this notice.
If you post a comment into the public areas of the App, this will be viewable by all residents who are signed up to the App, along with your name and any profile photograph you choose to include via the App.
We will use the information you provide to us via the App:
Transfers of personal data
Recipients of personal data / service providers
We will disclose the personal data we hold about you to:
Ping-Services where you decide to use their concierge services. The data they process will not leave the UK. They will act as a processor for your personal data and their privacy policy is available here (below).
Ping-Services Limited who provide the App services to us, and their sub processors Digital Ocean and Amazon AWS.
Where we store your personal data;
The data we collect is stored on information technology systems owned and run by or on behalf of Native Residential or on systems run by those businesses processing it on Native Residentials behalf. All information you provide to us is stored on secure servers.
Our legal basis for processing your personal data
If you are a resident using the App, our legal basis for processing your personal data is that it is within our Legitimate Interest in order that we may arrange for the provision of services to you. We consider that our legitimate interests do not override your rights in so far as users of the App have discretion regarding which services they may wish to obtain.
In certain circumstances, it may be necessary to use data obtained via the App for the purpose of entering into, managing, or terminating an agreement with you in relation to services made available via the App.
If you otherwise contact us via the App or in relation to your data protection rights, our legal basis for processing your personal data is that it is necessary for our legitimate interest in conducting our business and meeting the requirements of customers.
Retention of personal data
We store the personal data we collect about you only for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory or other compliance obligations.
Your rights
Information on your rights, how to complain, and how to contact Ping Services Protection Officer, is available within our privacy policy (below).
PING SERVICES LTD PRIVACY POLICY
BACKGROUND:
Ping Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits (“Our Platform”), procures our services, as well as every resident and customer we serve. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested upon entering Our Platform and continuing to use it. We will also make sure that you have agreed to be a resident of our customers’, and have agreed to this Privacy Policy, by providing you with an easy method to opt out of our emails if you disagree.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
2. Information About Us
Our Site and the associated App is owned and operated by Ping Services Ltd, a limited company registered in England under company number 12319160.
Registered address: Office 6, Town Hall, 86 Watling Street East, Towcester, Northants, NN12 6BS, England.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Platform, our Services, and when you become a resident that we connect to our customers. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that if data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Platform, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy.
Data Collected
How We Collect the Data
Third Parties whose content appear on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
8. How and Where Do You Store or Transfer My Personal Data?
We only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:
9.1 In order to conduct our fundamental services to our customers, data pertaining to prospects will be shared to them, while taking steps to ensure that personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
9.2 If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
9.3 In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9.4 We may share your personal data with other companies for the performances of the service we offer to you.
9.5 If any of your personal data is shared with a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
9.6 If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
10. Push Notifications
Our resident app utilises push notification services to provide you with important updates, reminders, and relevant information related to your residency. Push notifications are messages that are sent directly to your device from our app, even when the app is not actively in use. These notifications may include:
Opting In or Out
You have the option to opt in or out of receiving push notifications from our app at any time. You can manage your notification preferences through your device settings or within the app's settings menu. Please note that opting out of push notifications may affect your ability to receive important updates or information related to your residency.
11. Payment Processing
Payment Processing: Our platform utilises Stripe, a third-party payment processor, to facilitate secure payment transactions. When you make a payment on our platform, your payment information is securely transmitted to and processed by Stripe. Please note that we do not store or have access to your full payment details, such as credit card numbers. Your use of Stripe's services is subject to their own Privacy Policy and Terms of Service, which we encourage you to review.
12. How Can I Control My Personal Data?
12.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details, or by managing your Account.
12.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
13. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site, and our Services you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.
If you are a Prospect, you can opt out of our cold emails by indicating such intention when you receive them. If you want to know the data we collect from Prospects, you can check Clauses 6 and 7.
14. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests may be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make multiple repetitive requests for information we have previously provided) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
15. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for marketing and optimization purposes. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with data protection and privacy regulations.
Before Cookies are placed on your computer or device, you will be shown a message box/in-app notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Regulation deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Please see below details and information about the specific first party, third party and analytics cookies that we use on our platform. This information is also detailed in our cookie policy.
The Cookies Our Site Uses
The following first party Cookies may be placed on your computer or device:
The following third-party Cookies may be placed on your computer or device:
- Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies. However, while our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
- The analytics service(s) used by our Site use(s) analytics Cookies to gather the required information.
- The analytics service(s) used by our Site use(s) the following analytics Cookies:
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
16. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request or to otherwise exercise your data protection rights, please use the following details:
Should you have any complaint regarding our use of your personal data, we would ask that you contact us in the first instance so that we can assist you.
You also have the right to complain to the Information Commissioner’s Office. You can contact them in the following ways:
17. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Platform and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 04/12/2023.
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BRINGME TERMS OF USE
Version date: October 6th 2022
These Terms of Use apply to any use of Bringme, including each visit to the Bringme Website.
Please read these Terms of Use carefully and accept them before downloading the Bringme app and/or using Bringme.
In these Terms of Use we write certain words with a capital letter. In this case they have a specific meaning. You can find this meaning at the end of these Terms of Use under "Definitions".
ARTICLE 1. BRINGME
These Terms of Use emanate from Bringme (Ertzberg/CVBA), established in Belgium, 3000 LEUVEN, Bondgenotenlaan 138 and registered at the Crossroads Bank for Enterprises under number BE0403.551.672 (RPR Leuven: email: [email protected], tel.: +32 78 35 36 60.
ARTICLE 2. USE OF BRINGME
2.1. WHAT SERVICES ARE PART OF BRINGME?
2.2. HOW CAN YOU USE BRINGME
2.3. LIMITATIONS ON THE USE OF BRINGME
You agree:
ARTICLE 3. THE BRINGME BOX
3.1. USE OF THE BOX
You are aware as a user and you expressly agree that:
3.2. RULES FOR THE USE OF THE BOX
You will always use a Box strictly in compliance with these Terms of Use. Additionally, when using the Box you must always comply with and respect the rules imposed by the Box Owner for the use of the Box in question.
Furthermore, you must always respect the conditions set out elsewhere in these Terms of Use (including, without limitation, those set forth in Article 2.3) and the following conditions, which prevail over the conditions as imposed by the Box Owner:
These conditions are minimum requirements. The Box Owner cannot alleviate them, but he can impose additional or more stringent requirements for the use of his Box.
If a Parcel violates one or more of the above conditions, we always have the right, notwithstanding the right of the Box Owner, to inform the competent authorities, as decided at our discretion, to:
ARTICLE 4. DELIVERY VIA THE BOX
4.1. INSTRUCTION TO DELIVER IN THE BOX AND AUTHORISATION OF DELIVERY
The delivery of Parcels by third parties in the Box on your request (by putting Bringme in front of your name when you order) is considered to be a delivery to you in person. With this request you also expressly require the Supplier to respect your privacy and thus, to deliver the Parcel in the Bringme Box. The Supplier can only deviate from this under the conditions defined in these Terms Of Use.
You expressly acknowledge that the Shipper, the Supplier and any person who must deliver (or has delivered) a Parcel to you:
When a Parcel was delivered in a compartment of the Box, the placement of the Parcel is detected by the Box, the door of the compartment is closed and locks correctly, a digital receipt is automatically created. The time of creation of this receipt, is considered the time at which the delivery of the Parcel took place.
The receipt is available to the Supplier (depending on his preferences and his relation to Bringme):
You acknowledge that this (digital) receipt can be invoked by the Supplier and the Shipper as proof of delivery of the Parcel to you.
This article does not affect your right to invoke the non-compliance of a Parcel delivered in a Box.
You are aware that in principle you cannot receive any registered items, Parcels with import or taxes with import duties, nor Parcels sent cash on delivery in the Box. You can only have letter post delivered in the Bringme Box when you have a private letterbox in the Box.
If a Parcel cannot be delivered to a Private Box (for whatever reason, e.g. because the dimensions do not meet the requirements or the Box is full), the Supplier will (unless otherwise agreed between you and the Supplier) in principle act in conformity with its own policy and e.g. hand over the Parcel at the reception of the Box Owner to the extent this is possible (reception must be present and the Box Owner must give permission for this) or (if appropriate) hand it over at another location as specified on the interface of the Box itself (as determined by the Box Owner). You give explicit permission for delivery to take place in this way in this situation.
the abovementioned is not possible for whatever reason, or when this is a Public Box, the Supplier may deliver this Parcel to your address (specified in your Account) or contact you to make an appointment to proceed with delivery (e.g. in another Activated Public Box near you). You then give us the right to disclose your address, , email address and telephone number as specified in your Account to the Supplier (but we are not obliged to do so).
You agree to not block/occupy a compartment, appointed to you for a Transaction, in a Box for a longer period than is required to allow proper and reasonable use of Bringme by yourself and by your co-Users.
You will remove or arrange a pickup for each Parcel delivered to you or placed by you for pickup in the Box within 3 calendar days after reservation. The Box Owner can impose terms that take priority over this.
If the Parcel is not removed in time,
The storage fees, the shipping cost and (if any) the destruction costs will be payable by you. If the Parcel is taken into custody by us, you will only be able to receive it against payment of these costs.
ARTICLE 5. SHIPMENT VIA THE BOX - SEND
5.1. Use send
With ’send parcels’ you can create send labels of certain Couriers via the Bringme App which you can then print and use to frank your parcels in accordance with the possibilities as specified in the Bringme App.
Via the Bringme App you must make the correct address data of the recipient(s) available to us. After receipt of this data, the digital send labels will be made available to you as soon as possible.
The specified delivery periods of the Courier in question (track&trace) should not be considered as binding deadlines.
Companies are able to use this service via their Business Account.
5.2. Your obligations
You have to make sure to send us all the data on time, which we indicated is necessary or in all reasonableness you should know are necessary to execute the agreement.
5.3. BRINGME'S OBLIGATIONS
5.4. PAYMENT SEND
The price of the send labels is the price indicated on the Bringme App at the time of ordering.
Rates can always be modified, it is always the rate specified at the time of your order that applies. The prices are based on the existing prices, saleries, taxes, duties, charges, freight and prices of our Couriers and intermediaries. We always have the right to change our prices if aforementioned price factors change. In this case, you will be notified in advance. If you do not want to accept the adjusted prices, you are free to no longer use our Send services.
Prices are, when this is not clarified, always inclusive of VAT for consumers and always exclusive of VAT for non-consumers.
Private Users will immediately have to pay the send label via the Bringme App before receipt.
If you did not choose the correct send label and a supplement needs to be paid because the Parcel was not enough franked, you are solely responsible for this and Bringme will recover this cost from you. This supplement needs to be paid to Bringme within 14 days.
If you are a company with a Business Account, you will receive your monthly invoices afterwards. If in the sorting it is apparent Parcels were sent via the Business Account that were not franked enough, the surcharge will be charged to the Client via the aforementioned invoice.
All invoices are payable within 15 days after the invoice date.
In case of late payment the following are owed on the outstanding amount legally and without requiring a notice of default:
If your company moves or your shipment address, your invoice address or email address change, you need to provide your new data to us in writing as soon as possible beforehand.
ARTICLE 6. PICK UP VIA THE BOX - COLLECT
6.1. USE COLLECT
If your Box is provided by the Client with a Collect contract, franked Parcels, free returns (already franked) to be sent to web shops specified in the Bringme App as well as franked letters (with the exception of registered shipments) can be sent by depositing them in the Bringme Box.
6.2. Your obligations
Your Parcel must:
Make sure that your own name and address are always clearly stated on the parcel as the sender.
When picking up a Parcel, the Courier will not check if this meets it’s requirements. The Collect Parcels are picked up on fixed days during the week by the Courier within a certain time span. You are aware that the Courier can only collect the parcel from the Box during the hours that this Box is accessible to the public.
6.3. WHO SHIPS MY PARCEL?
Bringme does not provide any transport services itself. Via Collect we put you in contact with Couriers you can contract to directly ship Parcels to your Recipients from the Box. We do not act as a transporter but only make our App and Box available to you and the Courier to carry out this shipment. Bringme does not act as an agent of these transport companies (Couriers) nor is it responsible for this transport service, except if explicitly specified otherwise.
The shipment of a Parcel via Bringme is therefore only subjected to the applicable conditions of the Courier in question, which you can find here: https://help.bringme.com/hc/en-us/articles/360008957974. On accepting the current Terms of Use you also agree with the separate Collect conditions of every Courier, which are part of the current Terms of Use. Every change to the Collect conditions of the Courier shall be in accordance with article 9.3.
Except if explicitly specified otherwise in the aforementioned conditions, Bringme is therefore not responsible for the good shipment and handling of your shipment once the Parcel has been picked up from the Box. The responsibility and liability are exclusively with the Courier, in conformity with its applicable conditions.
ARTICLE 7. Use of the box with the Bringme Key
7.1. Principle and Operation
You can use the Bringme Key to automatically identify yourself at an Activated Box. Holding the Bringme Key near the screen of a Box means you are automatically registered and you gain access to the Box without further identification.
To be able to use the Bringme Key you must activate it through the Bringme Box according to the steps mentioned. To be able to activate the Bringme Key you must have an Account and an Activated Box.
The Bringme Key remains Bringme's property at all times, you only obtain a right of use on it.
7.2. Use - care
You are aware that an activated Bringme Key gives third parties access in your name to your Activated Box without any controls.
You must accordingly ensure that it does not fall into the hands of third parties and any use by third parties is your exclusive responsibility.
If you lose the Bringme Key or if it is damaged and as a result is unusable, you must deactivate it using the Bringme App according to the steps as mentioned, or, should this not be possible, by contacting us.
ARTICLE 8 - PAYMENT
8.1. HOW MUCH DOES BRINGME COST?
Bringme is a freemium model with free basic functionality and paying advanced (premium) uses.
For the use of the premium services you pay the price as provided in the Bringme App, according to the conditions applicable to these services (see Send for example).
8.2. MODIFICATION OF OUR RATES
We have the right to change the rates applicable for the use of (the whole or any part of) Bringme in the future, including subjecting (some or all) parts of Bringme, which are free, to payment.
Except when otherwise specified for a particular service in these Terms of Use, every rate change is subject to the rules applicable to the modification of these Terms of Use by Bringme, as stipulated in Article 9.3.
Rates are always in Euros and specify the applicable VAT separately. If nothing is specified, the rates for consumers are VAT included and for non-consumers VAT excluded.
ARTICLE 9. AGREEMENT
9.1. HOW IS AN AGREEMENT CONCLUDED BETWEEN BRINGME AND YOU?
By creating an Account (through Registration) you conclude an Agreement with Bringme. During Registration you are required to provide the requested personal information to us, including your mobile phone number and email address.
After having successfully completed the Registration, you have a personal Account. You can and may only use Bringme when you have an active Account.
To use Bringme you must (cumulatively)
9.2. NO OBLIGATION TO EFFECTIVELY USE BRINGME
There is no obligation for you to actually use Bringme after registration.
If, however, you do not use the services of Bringme for twelve consecutive months, we will delete your Account.
9.3. CHANGE OF BRINGME SERVICES AND THE TERMS OF USE
We can modify and replace these Terms of Use and/or modify, suspend or terminate the services of Bringme.
Any changes will be notified to you in an appropriate manner, for example by clear communication in the Bringme App and/or by sending you an email.
This change notification may occur at any time and the modifications are immediately effective, except if a delay for the entry into force is provided:
If you do not agree to the modified Terms of Use, you cannot use Bringme after the entry into force of the new version. We can limit your access to your Account and the Bringme App and limit the use of (parts of) the Bringme services, as long as the modified Terms of Use are not accepted.
ARTICLE 10. TERM AND TERMINATION OF THE AGREEMENT
10.1. AGREEMENT FOR AN INDEFINITE PERIOD
The Agreement between you and Bringme is concluded for an indefinite period.
10.2. TERMINATION BY THE USER
You may terminate this Agreement by closing your Account at any time in accordance with the instructions found in the Bringme App and/or on the Bringme Website.
An Account can only be closed if no Parcels related to your Account are left in a Box, no compartment in the Box has been reserved for a still to be delivered/collected order, and no Parcel is on the way to an Addressee for delivery.
As a consumer you always have the right to suspend the performance of the agreement when Bringme remains in default to respect its obligations.
10.3. TERMINATION AND SUSPENSION BY BRINGME
As regards the Agreement
Serious misconduct includes (but is not limited to):
10.4. CONSEQUENCES OF TERMINATION OR SUSPENSION
Termination of the Agreement leads to the closing and termination of your Account.
When an Account is closed, you can no longer and are no longer entitled to:
If your Account is closed when you have Transactions pending with no Parcels in your Box, these Transactions will be cancelled and it will no longer be possible for you to use the Box (you will no longer be able to put a Parcel in the Box, nor will it be possible to deliver a Parcel to you in the Box).
If you still have one or more Parcels (from or to you) in a Box when the Agreement is terminated, (or if a Parcel still to be delivered through Send cannot be delivered to the Addressee and is returned to the Box), Bringme can, at its own discretion,
The consequences of the suspension of the Agreement by us are the same as the consequences of a termination as described above, with the understanding that these consequences then only temporarily apply during the period of the suspension.
ARTICLE 11. PRIVACY, DATA AND CONFIDENTIALITY OF THE CONTENTS OF YOUR PARCELS
11.1. ACCURACY OF YOUR DATA
You guarantee that the User Content is accurate and complete.
We can at any time check and/or verify your User Content.
You will issue proof of your identity to us when requested to do so.
11.2. PARCELS
You confirm that the content of a Parcel that you place (have placed) in a Box must never be considered as confidential, unless the Parcel contains documents and these documents are packaged in a properly sealed medium.
Notwithstanding the information that is collected when you use Bringme (possibly including the object of the order if registered with Bringme), we will not collect nor verify information about the actual (physical) content of the Parcel that is placed in a Box. However, when we are reasonably required thereto for reasons of safety, health, risk reduction or public order, we have the right to open the compartment in which the Parcel is located, to remove the Parcel and, if necessary, to open it.
In case of an emergency and if a public authority would reasonably ask this or in case of an enforceable order of a public authority, Bringme can open (have opened) and examine (have examined) all or some locked compartments of the Box. In such a situation, Bringme will make a reasonable effort to inform you about this if your Parcel is in a Box in order to give you the opportunity to remove your Parcel yourself, in so far and to the extent that it is practically feasible and legally allowed to inform you.
In any case, Bringme is entitled to remove Parcels from the Bringme Box if they have been in there for more than three calendar days in accordance with Article 3.5 and consider the content as non-confidential.
11.3. PRIVACY POLICY
We collect and process your personal data in accordance with our Privacy Policy.
ARTICLE 12. LIABILITY
12.1. INDEMNITY
By accepting these Terms of Use and by the use of Bringme, you agree to hold us harmless and to indemnify us against all claims for damages arising from or in connection with:
12.2. LIABILITY
Notwithstanding the following, Bringme is only liable for your damages if these are caused by an error committed by Bringme. In any case, Bringme can only be held responsible for your direct damages and can never be held liable for any indirect or consequential damages. The total annual liability of Bringme is in any case limited per case of damage to the maximum amount of EUR 500.00 (five hundred Euros) and per year to EUR 2,000 (two thousand Euros).
You may only claim compensation if you can demonstrate the fault on the part of Bringme, the damage caused to you and the causality between those two.
To prove the damage of a lost or damaged Parcel, you must provide proof of what was inside the Parcel, what the purchase value of (the content of) the Parcel is (for example by means of a purchase invoice), as well as of the actual value of the content of the Parcel on the date of its delivery to Bringme.
The amount to be compensated can under no circumstances be higher than the demonstrated purchase cost decreased by 15% per year (whereby each started calendar year counts as a complete year) and increased by the shipping costs.
Under no circumstances can compensation be obtained because of a delay in receiving a Parcel as a result of the use of Bringme, nor because of damage to or loss of goods that according to these Terms of Use were not exchanged, sent or received through Bringme.
The information, recommendations and/or services provided to you on or via Bringme are for information purposes only and cannot be considered as an advice to you. We will maintain Bringme, including the Bringme Website and the Bringme App and their content, reasonably accurately and up to date, but we cannot guarantee that these (including their content) will be free of faults, defects, viruses or malware and that they will at all times be properly updated and accurate.
You must take the necessary steps to guarantee your own protection and take adequate security measures. You must use a virus scanner before downloading information, software or documentation and your protection against viruses, malware, etc. is exclusively at your own risk.
You declare to be familiar with the nature, characteristics and limitations of the internet, computer systems and networks, and their technical performances.
Our commitment to deliver Bringme is an obligation of means and you agree that it is possible that Bringme (including access to the Box) is unavailable, even if we make reasonable efforts to keep Bringme available. You also agree that Bringme, except in case of fraud or serious misconduct, cannot be held responsible for the possible lack of availability, accessibility, applicability or continued functioning of Bringme, including the Bringme App, the Bringme Website, the Box and the services.
Bringme is entitled, for the maintenance of the Bringme App, the Bringme Website and the Box, to temporarily suspend its use.
Bringme is not liable for any damage whatsoever, caused because Bringme used incorrect and/or incomplete data provided by the User.
Bringme bears, subject to explicitly specified otherwise, no liability whatsoever for the quality of the purchased and/or delivered products in the context of Bringme and the services of the Supplier. All complaints related hereto must only be addressed to the Shipper and/or to the Supplier in accordance with their obligations to you.
12.3. LIABILITY OF THE BOX OWNER
When use is made of a Box the liability of the Box Owner is set in your arrangements with or the conditions of the Box Owner himself.
If nothing different was agreed, the Box Owner has the same liability limitations with regard to you as those we possess in conformity with article 12.2.
12.4. INTERACTIONS WITH THIRD PARTIES
Bringme has the right in the performance of the agreement, without notification to you, to contract third parties, involve goods of third parties, use the services of third parties and to have the agreement wholly or partly carried out by third parties and to charge any related costs to you.
During your use of Bringme you may be provided with links to websites that are owned and managed by third parties. These links are provided to allow you to communicate, purchase goods and services or participate in promotions from such third parties. By clicking these links, you will leave Bringme and visit these websites. We do not have any influence on these websites or on the products and services of these parties and we are not responsible in any way for these websites. The use of these third party websites is entirely at your own risk.
You are aware that these other websites may send their own cookies to Users, collect data or solicit data or personal information. Therefore we advise you to verify the terms of use and privacy policies of these websites before using them.
12.5. Complaints and limitation
Complaints need to be submitted within a reasonable time after the complaint was discovered or could have been discovered in all reasonableness, in writing or by email to Bringme. Your rights of action under any agreement vis-à-vis Bringme fall due in any case after expiry of 6 months from the moment a fact occurs that allows you to enforce these rights and/or powers vis-à-vis Bringme.
ARTICLE 13. INTELLECTUAL RIGHTS
13.1. LICENCE APPLICATION
Subject to your acceptance of and compliance with these Terms of Use we grant you a restricted non-exclusive, non-transferable licence:
13.2. YOU DO NOT HAVE THE RIGHT TO:
13.3. INTELLECTUAL PROPERTY RIGHTS
The content of Bringme and the software environment that is required for the functioning and the operation of Bringme are our exclusive property (or of our affiliates or third parties who deliver their services to us). The design, all text, images, graphics, audio and video files, animation files, logos, emblems, marks, and other content are part thereof and are protected by copyright and/or other laws protecting the rights of intellectual property, which belong solely to us as well as to the aforementioned companies.
We grant you a non-exclusive, non-transferable, revocable, limited and personal licence to use the Bringme App and its contents for personal purposes.
You may not modify, copy, distribute, sell, rent, use, supplement or otherwise use the content of Bringme without prior written consent of the owner of the intellectual property rights..
However, for private, non-commercial use, you can read, copy, print and save material published by Bringme. It is explicitly forbidden to modify copies, saved parts or print-outs of Bringme’s content.
Press releases, press publications and any other documents, photos and graphic content, which are released for publication may be used provided the following copyright notice is specified: “© [year] Bringme, all rights reserved”.
ARTICLE 14. MISCELLANEOUS
14.1. INVALIDITY OF ONE OR MORE PROVISIONS
The invalidity of any provision of these Terms of Use will not affect the validity of the remaining provisions of these Terms of Use.
In the event that any provision is declared null or void, the void or invalid provision will be replaced by a valid provision which embodies the purpose and content of the original provision as closely as possible. This provision will be deemed to have existed from the start in its modified valid form and be binding in this form.
14.2. NOTIFICATIONS
Any communications, notifications and the like to you under these Terms of Use, can, except in case of express derogation thereof, take the form of:
14.3. ASSIGNMENT
You may not assign your rights arising from these Terms of Use without Bringme's prior written permission.
We always have the right to assign our rights and/or obligations under these Terms of Use.
14.4. WHOLE AGREEMENT AND OWN CONDITIONS
These Terms of Use constitute the Agreement between you and us and constitute the entire agreement and understanding between you and us (Ertzberg CVBA) regarding your use of Bringme and the services it comprises.
The documents and texts to which these Terms of Use refer (such as the Privacy Policy) are part of them. In case of conflict, the text of these Terms of Use prevails over the other texts specified above, unless it is expressly provided that the other texts prevail.
These Terms of Use are applicable with the explicit exclusion of any other general, supplementary or special conditions that you as a Customer propose with the use of Bringme. This is irrespective of the way in which these other conditions are communicated to us without us being able to tacitly accept them or have any obligation to dispute their application.
14.5. CHANGES
Except for changes in accordance with Article 9.3, the Agreement cannot be modified.
Derogations to this principle are only valid when they are made in writing and are signed by you and us, in which case we must be represented by our CEO or Board of Directors.
14.6. RIGHT OF WITHDRAWAL
If you are a consumer using Bringme, you have the right to withdraw from the agreement which was reached by accepting these User terms and conditions within a period of 14 days from the acceptance without stating the reason and without any costs. This is done by closing your Account in accordance with Article 10.2. This is also possible after the period of 14 days.
When you choose to make use of our services that are part of this agreement before this period of 14 days has expired, your right of withdrawal is cancelled as soon as the service has been carried out.
You explicitly accept that by putting your Parcel in the Box with a view to shipment/return, the service in this context is deemed to have been performed and from that moment no right of withdrawal can be exercised anymore and this price can no longer be reimbursed. The same applies to creating a send label (the cost of which amounts to the total) as soon as the send label has been created.
14.7. FORCE MAJEURE
Neither party is obliged to respect its reciprocal obligations (except the payment of a sum of money), when that is made impossible due to force majeure.
Any circumstance that is not the fault of the affected party and which in all reasonableness could not have been avoided, applies as force majeure.
Force majeure refers to, among others: defects in the connections of and with the internet, transport delays, strikes, exclusions, government measures, failure by transporters, suppliers and/or other third parties in the observance of their obligations. Force majeure shall also be understood to mean a shortcoming of contracted third parties which are necessary to provide the service, as well as any other situation we are unable to have (decisive) control over.
It will depend on the circumstances of the case whether our non-performance following force majeure will wholly or partially be and remain the case, or whether it concerns a suspension of delivery and/or performance. If there is still a possibility of a modified delivery and/or performance, we will both, possibly subject to sums to be paid by the customer, be obliged to utilise them.
14.8 . CONSUMER LAW
These conditions apply to both companies and consumers. Where required or suitable, another applicable regulation is determined for both categories. If these conditions were to make provisions applicable to consumers which vis-à-vis them need to be considered unlawful, these conditions need to be read in this context such that these contrary provisions are deemed to have been mitigated such that they are within the limits of the law and that any missing obligatory provisions are deemed to be tacitly part of it.
14.9. LAW AND DISPUTE RESOLUTION
These Terms of Use and Bringme are subject to Belgian law, with the exception of the provisions of private international law, including the Vienna Convention, when these provisions would lead to the application of another law.
Any dispute concerning the interpretation and enforcement of these Terms of Use or the delivery and/or use of Bringme is subject exclusively to the territorially competent Belgian courts for Leuven, without prejudice to:
ARTICLE 15. DEFINITIONS AND INTERPRETATION
15.1. DEFINITIONS
When capitalised, the following words will have the following meaning when used in these Terms of Use:
15.2. INTERPRETATION
Except if otherwise provided, reference made to articles in these Terms of Use must be read as a reference to the articles of these Terms of Use. The word "including" and the words "among others" mean "including but not limited to." The periods are counted from midnight to midnight. They are calculated from the date of the act or event that triggered it until the day the deadline expires. Days are calendar days. All Bringme quotes are without obligation, unless otherwise indicated. Bringme is not bound by its quote if there are printing errors, misprints or programming errors in its quote, mailings or on the website/web-app.
BRINGME PRIVACY POLICY
Last updated on 06.10.2022
In short:
Bringme (Ertzberg cvba), with registered office at Bondgenotenlaan 138, 3000 Leuven, Belgium, and registered number 0403.551.672 is the controller for the processing activities described below.
You can contact our data protection officer (DPO) via the following contact information:
+32 (0)16 89 13 89
If you are contacting us because you want to exercise one of your rights (see section 8), we kindly request you to indicate clearly which right you want to exercise. Please be as specific as possible when exercising your rights.
Depending on your role, we collect the following data:
In the exercise of its activities, Bringme is also a processor of personal data (for example the processing of data of users of the Bringme products and the Bringme app). The processing of personal data by Bringme, as a processor, is part of the agreements between Bringme and the controller(s) and does not constitute a part of this privacy policy.
If you provide us with personal data of a third party, such as your staff, freelancers, customers, suppliers, partners, then you warrant Bringme that you have (a) lawfully obtained such personal data from the third party and lawfully provided it to Bringme, (b) provided Bringme with personal data that is accurate and up to date, (c) provided said person with relevant information about the existence and content of this policy.
The processing of:
Bringme is certified compliant with the ISO27001 Standard.
We ensure that we only allow a reliable partner to process your data, one who provides us with the required written guarantees that it will process data in compliance with the requirements of this Privacy Policy and the privacy regulations.
By security measurement for access (login requirements, password policy, role division, etc.), storage (encryption, backup, etc.), and protection from outside access (firewall, antiviral software, etc.) of the media on which personal data is stored.
This includes raising awareness among employees and service providers about the importance of privacy, the enforcement of policies, the continuous maintenance of a data register, compliance with a data policy, etc.
Despite the security measures that we take, it is important to know that the transfer of data via an Internet connection is never without risks and you must take the necessary precautions when you are connected with the Internet in order to protect yourself from viruses, malware, etc.
We only disclose relevant aspects of personal data to third parties if those parties are contractually bound to Bringme or act on behalf of or under contract to Bringme. Naturally, we have made agreements with these parties regarding the protection of your personal data.
However, we may disclose your personal information when such disclosure is necessary to comply with a legal obligation to which we are subject, or to protect your (vital) interests. We may also disclose your personal information when such disclosure is necessary to establish, exercise or defend legal claims, in court proceedings or in administrative or extra-judicial proceedings.
We do not provide personal data to companies outside the European Economic Area, unless there is an adequacy decision, standard provisions, appropriate safeguards, binding corporate rules or transfers referred to in Article 49 (1) GDPR.
In the event of a full or partial reorganisation, merger, demerger, acquisition or sale of assets, we are entitled to transfer personal data to the relevant third party.
You acknowledge that personal data that you submit for publication via our website or services may be available worldwide via the Internet. We cannot prevent the use (or misuse) of such personal information by others.
We retain personal data only for as long as necessary for the fulfilment of the purpose set out above. As the retention period depends on the purpose, but also on the type of personal data, these retention periods vary.
We’ve summarised your rights in this section. As some of these rights are complex, not all details are included in our summaries. Therefore, you should read the relevant laws and regulatory guidelines for a full explanation of these rights.
Bringme will then delete your personal data without undue delay, unless the exclusions mentioned in article 17 (3) GDPR apply. For example, Bringme will not need to delete your data in case the processing is necessary in order to comply with a legal obligation.
You also have the right to object to our processing of your personal data based on Article 6 (e) or (f) GDPR for reasons relating to your specific situation. If you object, we will no longer process your personal information unless we can demonstrate compelling legitimate reasons for the processing that exceed your interests, rights and freedoms, or the processing to establish, exercise or defend legal claims.
In addition, you have the right to object to our processing of your personal data for scientific, historical or statistical (research) purposes for reasons relating to your specific situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
You can read more about our use of cookies in our Cookie Policy.
The use of Bringme is subject to our Terms of Use in the Bringme App.
This Privacy Policy must be read in such a way that it complies with the data protection legislation, including the applicable international, European (e.g. GDPR), and national legislation and binding recommendations and regulations, issued by other (privacy) authorities.